Delivery and returns policy

Information for clients

• The minimum age to make online purchases is 18 years. Otherwise, the parents or holders of the minor will be responsible for the purchase.
• The online purchase is made through a secure bank gateway. The data is sent in encrypted form using an SSL certificate.


  • Any gift voucher has an expiration of 6 months from the day of purchase.
  • It is essential to come by appointment to the center to consume the voucher.
  • We will accept cancellation of the gift voucher up to 4 hours before the treatment, otherwise the voucher will be lost.
  • We accept changes of services for the same amount, in case the amount is higher the difference will have to be paid at reception. In the event that the changed service is lower, the difference will not be paid to the customer.
  • For all our treatments we recommend showing up at the Ambrosia Spa, 15 min before service.
  • The same day of the reservation the client or the client will have to present the physical voucher at reception.
  • The purchase of the gift voucher implies acceptance of the rules of use of the Ambrosia Spa facilities.